Monthly Archives: August 2015

Server crash of August 28, 2015

Time: 0720 First indication was that customers were reporting that Wintix was no longer working. Emails were streaming in. Our support lines were jammed. The problem was with the Data5 server – our busiest. I checked it and found the … Continue reading

Posted in Uncategorized | Leave a comment

How to run a Webtix report that shows how many seats are sold in a seating chart

Need for someone who doesn’t have Wintix installed to see which seats are open and which seats are sold for a performance? First, they will need access to the Webtix admin site. Go to Tools | Password | Edit the … Continue reading

Posted in Webtix Full License, Webtix Online Ticketing, Webtix5 | Tagged | Leave a comment

Patron charged too many time for online purchase but there is no sale?

A Webtix user reported: “A customer called me today stating she ordered tickets online and that she was charged the amount of the ticket seven times. When I looked into it, I show no order from her, although I do … Continue reading

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

What are father/daughter sales?

Note: this is version 5 only The Father/Daughter sale concept refers to the fact that group sales are a series of records. The first sale of the group is the “Father sale.” Any payments made for the original sale are … Continue reading

Posted in Uncategorized | Leave a comment

Gift certificates sold as “vouchers”

A Wintix user is selling gift certificates as “vouchers” which can be redeemed for any show. There were a couple of thing they wanted to be able to do: They wanted patrons to redeem them online.  This can be set … Continue reading

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

Tickets not printing correctly?

A Wintix user sent us a picture of his tickets: They thought they may need to replace the printhead. If your tickets look similar to this, please do the following before replacing your printhead: Check the printer cable. Unplug and … Continue reading

Posted in Printers/Tickets, Tickets | Tagged | Leave a comment

Do you have a record stuck in “Record is in use” state?

Do you have a record that is stuck in the Record is in use state? A Wintix user had that issue. They closed all instances of Wintix and restarted all computers in hopes that this would fix it, but it … Continue reading

Posted in Desktop Software, Wintix5 | Tagged | Leave a comment

Are your workstations not connecting to your database?

After migrating their data to a new server computer, a Wintix user reported that none of the workstations could connect to the database. The new server computer had the connections blocked in the Windows Firewall settings.  This is quite common.  … Continue reading

Posted in Desktop Software, Wintix5 | Tagged | Leave a comment

Wintix display fuzzy or wrong size?

Did you upgrade to Windows 10 or download a Windows update and now your Wintix display is larger or blurry? The problem is between Windows and your hardware – most likely in the video driver. The best thing is to … Continue reading

Posted in Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

How to print a Webtix single performance report with multi-charts

Login to your Webtix admin page. (If you don’t remember your login info, please contact our support department.) From the main menu, choose Report for a single performance. Select the show and performance Check the Seating Chart box Click the … Continue reading

Posted in Webtix Full License, Webtix Online Ticketing, Webtix5 | Tagged | Leave a comment