Monthly Archives: July 2015

Sales records and other data not correct? Could be a computer problem

Are you having problems with sales records and other data not being written correctly? Does this happen on every computer or just one in particular? Does this happen at random times or during the same time of day? Here are … Continue reading

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Pay types not matching on custom reports?

When you run a custom report with pay types, is the report reading Pay1, Pay2, etc. instead of cash, check, credit card, etc.? One of our customers ran a Report | By day | What shows were sold | custom … Continue reading

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Webtix error: “Sorry, there are no seats remaining. Please check back soon in case of cancellations.”

Does an online patron get this message even though there are still seats available. Try updating your remaining seats. In Wintix, go to Help | About Wintix Do a right click in the big gray box and click on the … Continue reading

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Ticket design: the difference between TRIM(), LTRIM(), and ALLTRIM()

ALLTRIM( ) function Returns a new string containing a copy of the specified string with leading and trailing spaces removed. This function removes the leading and trailing spaces from a string. Spaces inside the string are not removed. You can … Continue reading

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Can’t find your Wintix shortcut? Here’s what to do

Did your Wintix shortcut icon accidentally get deleted? You can create a new one quite simply. Navigate to C:\Tix7 Go to your computer Start Menu | Computer Double click on Local Disk (C:) Double click Tix7 folder Scroll down to … Continue reading

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How to prevent Webtix from moving seats

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading

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“An error occurred while trying to report this transaction to the merchant”

Do your Webtix patrons get this Authorize.net message: An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the … Continue reading

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This is what an HTML ticket in the purchase receipt looks like

If your Webtix patrons are not receiving the ticket PDF as an attachment to their email receipt, we can build an HTML ticket in the receipt. In the example below, you’ll see the Webtix transaction and the tickets the patrons … Continue reading

Posted in Desktop Software, Tickets, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

Add form choices (formchoices) to the showinfo3 tab

Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading

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Highlights of the 2015 Ticketing Satisfaction Survey

Here are some highlights of the 2015 Ticketing Satisfaction Survey conducted by AMT Lab (Arts Management & Technology Laboratory) at Carnegie Mellon University: Read the full survey report. “When analyzing how respondents use and value each feature it was important … Continue reading

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