Monthly Archives: March 2015

Run of Show report – sorted by performance date

Do you have the same show running occasionally over the years and need to differentiate them in your reporting? We have two solutions for running a Run of show report displaying the date information so that repeat shows over the … Continue reading

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How to print a special character on a ticket

A Wintix user needed to know how to get a small marker symbol to appear on certain tickets. They give away “outreach” tickets through several local charities for use by their clients. These tickets are recorded in their system similar … Continue reading

Posted in Desktop Software, Tickets, Wintix 6 | Tagged | Leave a comment

Daily sales report taking too long to run?

One of our Wintix 6 users ran the Daily sales report for one day and sent it to the screen. The report was over 10,000 pages.  The report didn’t error out, but the number of pages took too long to … Continue reading

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What to do with sales from a cancelled show with General Admission

You don’t have to cancel the sale. There are a couple of ways to go about this: 1) Go to the Tickets tab and replace the number of tickets to zero.  See below: The sale was originally for two tickets.  … Continue reading

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SMTP Error: 553 Sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)

Are you getting this error when trying to email in Wintix? SMTP Error: 553 Sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1) One of our clients reported that he suddenly started getting this error message when sending … Continue reading

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How to create a mailing list of people who are not part of a “mailing list group”

Wintix has a mailing list groups feature that allows you to assign patrons to groups to make it easy to create email or mailing lists. But what if you want to email or mail patrons who, say, have attended a … Continue reading

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Clean your Boca printer head

A Wintix user reported they were experiencing erratic behavior from their Boca printer. They were randomly getting two extra blank tickets printed at the end of a print run.  This could be caused by dust or other debris on the … Continue reading

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How to release house seats for sale online prior to performance

House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading

Posted in Desktop Software, Seating Plans & Charts, Webtix Online Ticketing, Webtix Rental, Webtix6, Wintix5 | Tagged | Leave a comment

Does your Webtix slow down when you backup Wintix?

Unfortunately, it’s a matter of cycles in the processor and bandwidth. There is nothing you can do about it. However, you can do the backup at 3:00 in the morning, when there won’t be much web traffic. Put it in … Continue reading

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

Wintix updates March 2015

1. Daily sales report for 1 show now supports multiple shows. Go to Reports | By day | Show for a day. Use CTRL + click to select more than one show not listed next to each other. Use CTRL … Continue reading

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