Monthly Archives: February 2015

How to change sales tax percentage

If your sales tax increase begins on a certain day, you will need to change the percentage amount in the payment type before making any sales on that date. Go to File | Payment types | % per ticket or … Continue reading

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Do you have a discrepancy between Wintix and Quickbooks?

One of our Wintix users reported that she had a discrepancy between Wintix and Quickbooks. She reconciles daily with Wintix.  All is well. She reported that there were no mistakes in Wintix and she’s able to reconcile every day. Once … Continue reading

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How to let patrons know a seat has a restricted or obstructed view

We would suggest putting in a special price code for “Restricted view” seats. That way, they will know, for sure.  Those seats would be for sale for only the “Restricted view” price. Depending on how important this is, there are … Continue reading

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How to determine how many people haven’t bought tickets in a certain time frame

One of our clients asked: I’m trying to find a way to run a report to see who has not bought any tickets in the last 3 years, rather than going through 2,800 + people one by one. Could you … Continue reading

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How to set the maximum number of tickets that can be purchased in a category

In Wintix, click on Show | Edit a show | <choose the show>. See screen shot below. Click on the Internet options button. Under Maximum number of tickets that can be purchased in a category, click on the down arrow … Continue reading

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MySQL Connecter/ODBC error

If you get the following error message, the first thing to do is click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to … Continue reading

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Having problems printing tickets on your Boca Windows Printer?

One of our clients is using a Boca PCL (Windows) printer. She emailed us: “I put the Boca back with our main computer and it will print tickets but it will only print one ticket per sales order.  I looked … Continue reading

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How to exchange GA tickets for a reserved seat event

Find the sales transaction and edit the sale. Choose the Other information tab. Next click on the Change performance button (see screen shot below). A list of shows will appear: Choose the appropriate show and you will see this window … Continue reading

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Exporting newly added emails for marketing

Go to Reports | By Day | Sales report. Choose your starting and ending dates. Choose DBF file for the output type. Give the report a name in the Output file field. Click the Run the report button. A yellow … Continue reading

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Print mailing labels for patrons whose seats have been moved

One of our customers had to move several patrons from one section of the theatre to another. Now they needed to print mailing labels just for the patrons who had been moved so they could send them new tickets. Here … Continue reading

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