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Monthly Archives: December 2014
When do you need to have an environmental variable installed? (Trouble printing)
The reason to have an environment variable is: When there is more than one ticket printer. When someone on workstation #1 prints a ticket and chooses a certain printer, then the next person that tries to print from workstation #2, … Continue reading
Remotely backup to a computer in your network
Some theatres want to store their Wintix backup on just one computer in the network, instead of on each individual computer. Here’s how to do a remote backup: Bring up a command prompt window The steps taken to get the … Continue reading
Why is Wintix no longer prompting me to backup?
If you have the Prompt for backup when exiting box selected in your Initialization settings, Wintix will prompt you to back up when you close Wintix. However, Wintix will only prompt to backup once per day. If you backup in … Continue reading
Are you getting “Authorization only” or “Authorized/Pending Capture” messages from your authorize.net receipts or reports?
Whenever Authorize.net sends a receipt that has an Authorization only or Authorized/Pending capture message, the sale may not be recorded in Wintix. The reason is Authorization Only or Authorized/Pending capture means the sale has not been paid. To catch these random … Continue reading
If you remove the “password required” option from Webtix, will returning patrons be able to access their account?
Yes. If the password field (for returning patron log in) is removed from your Webtix files, then even if a customer has a password associated with their log in, they will be able to retrieve their information using only their … Continue reading
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5
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Can Webtix charge just ONE service charge if patrons buy more than one show at a time?
The quick answer is no. Each order (or sale transaction) has its own unique sale number. The per order service charge applies to each unique sales transaction. Webtix can perform multi-sale purchases at one checkout, but the $4.50 service charge … Continue reading
Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5
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Can’t see the shows on sale when you try to make a sale?
Do you ever try to do a regular sale in Wintix and, when you try to choose from your list of shows, you get the following message: “Nothing found-120?” (See screen shot below.) If this happens to you, look at … Continue reading
Can you print on the back of ticket stock?
That is custom printing unless you get a printer that prints on both sides. BOCA makes these but they are very pricey. Why don’t you print the policy on the bottom of the ticket? Remember you are definitely limited to … Continue reading
Missing sales numbers (gap in sales numbers)
Here’s what causes a gap in sale numbers (“missing sale numbers”). When someone starts an online sale, a sales record with a unique number is created (the next sequential number in your database). If the customer does not complete the … Continue reading
How to modify the standard default Wintix receipt
Wintix uses the receipt named receipt.frx. Click on File | label and receipt setup. The following window will appear: Click on the Receipt report form (Defaulteceipt.frx) button. The standard receipt form looks like this: in the last text field under … Continue reading