Monthly Archives: December 2014

How to tell which clerk’s instance of Wintix is open

If you are working in a small box office, you may have multiple clerks working on the same computer, each in their own  instance of Wintix. If each clerk is using their own clerk name and password, you may want … Continue reading

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How to reprint tickets

A client emailed:  Recently we’ve had some tickets get misplaced and had to “oversell” in order to reprint the customers’ tickets. When you need to reprint tickets, follow these simple instructions: In Wintix, click on Sales | Sales records | … Continue reading

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How to force the entry of a customer name when selling tickets

In Wintix, go to File | Initialization | Options 1 tab Click on the check box labeled Attach a customer record to each sale Click on the check box labeled Automatic lookup of addresses when selling tix Click on the … Continue reading

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Error messages while swiping cards in Quick sale (Quicksale)

Are you getting error messages when you swipe cards while doing a Quick sale in Wintix like “First name is required?”  Or, when swiping a credit card doing a regular sale, an error “E-mail address is required” occurs? The first … Continue reading

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How to get a list of people who purchased single tickets, but not a season package

In Wintix, go to Mailing list|Generate a mailing list|Export email. Mailing list name – this is the path that the file will be saved to and the name of the file will be EmailExport_Today’s-date-year. Change ONLY the name, not the … Continue reading

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Can’t backup? Update your mysqldump.exe file

To updated your mysqldump.exe file, so your backups are working properly, click on this link: https://www.dropbox.com/sh/nwsh208bkszdf2a/HO_KrHWdr- Click on mysqldump.exe and save it to your computer Make a note of where the file was saved so you can find it for … Continue reading

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Can you print a seating plan that has seat numbers?

Our seating plans do not display seat numbers.  The reason why there are no price indicators is because with most of our clients, there are at least three prices that are associated with each seat. It would not be practical … Continue reading

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How to turn off Webtix sales

You don’t want people to be able to buy tickets online right before the performance but you still need to be able to sell tickets at the door. Here’s how to do that: IMPORTANT: If you go to Show | … Continue reading

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Can’t print? Change the name of your printers on all workstations

If you are having trouble printing in Wintix from certain workstations, it may be that Wintix was looking for a printer from one workstation that was actually on a different workstation. You could install an environment variable on each workstation. … Continue reading

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How to obtain a list of patrons who have the Notify flags checked

Have you ever needed to obtain a list of your patrons who have the Notify flags checked?  Before we list the query, here are a few tips for implementing the Notify flags feature: In Wintix, go to File | Initialization … Continue reading

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