Monthly Archives: November 2014

How to set up a show with a special price for two people (a “twofer” or 2 for 1)

Want to offer a special price for people who buy two tickets? Say you have a performance where the price for a single ticket is $60 but couples can buy two tickets for $100. One of our customers wanted to … Continue reading

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

How to sell class registrations through Wintix & Webtix

Do you conduct classes at your theatre or organization? You can easily sell registrations using Wintix and Webtix. You can set them up as either “shows” or “season tickets.” The biggest difference is that if you set them up as … Continue reading

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How to create an email list for a specific date range

In Wintix, click on Mailing list | Generate a mailing list | Generate a new list. It should look like this: Next, click on the Query tab. Choose Output file type = Spreadsheet Check the box labeled Range of sale … Continue reading

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Wintix updater in Fundraiser: address change

A customer asked: When using Wintix Updater in Fundraiser, should an address change for a Wintix patron show up as an address change for their entry in Fundraiser? We have the button checked in the General Settings to include all … Continue reading

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Manage reservations by using Wintix groups

If you have groups that make reservations on a regular basis (such as a school group or a group from a retirement home), the best way to manage their reservations and review payment updates, is to assign them to a … Continue reading

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How to run a report to show which reservations have not been paid

Sometimes you might have groups that reserved seats long in advance of a performance but working in a busy box office, you may forget that they have not paid their balance by the time the show is near. If you … Continue reading

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Seat not attaching to sale?

Very rarely, there will be the case where seats are not properly attached to a sale.  Subsequently, the seats, originally chosen for sale, are sold later to another patron. Fortunately, we have procedures to check on a daily basis to … Continue reading

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Export emails from a show that is archived

In Wintix, click on Report | By Show | Run of Show | choose Oldsales.  (See screen shot below.) Notice we clicked on DBF file and the output file is RunOfShowReport.  You can rename that to whatever you like. Click … Continue reading

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Problems emailing receipt? You may need to download the Microsoft .NET Framework

One of our customers reported that when they tried to email receipts using the Print Receipt button, they got the following error message: Unhandled Structured Exception. SetClrVersion You must fix this before the receipt can be run We do have … Continue reading

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Letter from Authorize.net re: SSL v3 and Hard Error Line 343

This letter was sent to all Authorize.net users on Oct. 28, 2014 regarding SSL v3 and Hard Error Line 343. This is just a notification. The instructions to actually fix the problem are here. Dear Authorize.Net Merchant: As you may … Continue reading

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