Monthly Archives: October 2014

How to print tickets for online sales

There are a few ways to do this, depending on what you need to accomplish. Are you mailing the tickets purchased online? Are your patrons going to pick them up at Will Call? Below you will find instructions for printing … Continue reading

Posted in Desktop Software, Printers/Tickets, Tickets, Webtix Online Ticketing, Wintix5 | Tagged | Leave a comment

There is no tax on gift certificates. Is there a way to exclude them from collecting tax?

   Click on File | payment types (see screen shot below). You may create a payment type specifically for your gift certificate to be sold online. Once you add it, make sure you click on the Save Changes button. Next, … Continue reading

Posted in Desktop Software, Wintix5 | Tagged | Leave a comment

Are you having trouble printing tickets after your computer was asleep?

You could have this problem: When a Windows 7 or Windows Vista-based PC resumes from sleep or hibernation, the following USB device problems may occur: You may receive an error message. The USB device may not work. The USB device may … Continue reading

Posted in Printers/Tickets | Tagged | Leave a comment

How to set up a Datalogic Memor Wireless Barcode Scanner

This is one of our favorite bar code scanners. Click the link below for set up instructions. Memor set up 10 15 14  

Posted in Desktop Software, ScanTix, Tickets, Wintix5 | Tagged | Leave a comment

Changing the Webtix shopping cart time out default of 20 minutes

If you are using Webtix for online sales, the default time for the shopping cart to time out is 20 minutes. While you can choose any amount of minutes for it to time out, we would like to give you … Continue reading

Posted in Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged

Have you ever had a patron purchase tickets online in Webtix, but the transaction didn’t make it into Wintix, and the credit card was charged anyway?  Occasionally, our clients have this problem.  This post has various instructions with screen shots … Continue reading

Posted in Accounting, Credit Card Processing, Desktop Software, Webtix Online Ticketing, Webtix Rental, Wintix5 | Tagged | Leave a comment

How to email multiple tickets (or all season tickets) purchased by one customer in one email

Wintix generally sends an email for every sale, instead of attaching all ticket.pdf files to one email. Sometimes, though, you want to send multiple ticket.pdfs in one email, such as all the season tickets for a season ticket holder, in … Continue reading

Posted in Desktop Software, Printers/Tickets, Season package, Tickets, Wintix5 | Tagged | Leave a comment

Webtix5 release 2014.10.17

Code modifications include: 1) Enhanced code to enable new types of surcharge calculations. 2) Enhanced the “What shows sold” report. Files updated since Webtix5 release 2014.09.22: preprocess.php process.php shoppingcart.php _includes/test_database.php _includes/config_template.php _includes/libf_calcSurcharge.php _includes/libf_subCalcSurcharge.php _includes/libf_insertMainsale.php _includes/libf_getCardResponseText.php _includes/info_tix.php _includes/info_cart.php _includes/module_payment/process_cc_paypal_nossl_lib.php _includes/module_payment/process_cc_authorize_nossl_lib.php _includes/module_reports/libf_whatShows.php … Continue reading

Posted in Webtix updates, Webtix5 | Tagged | Leave a comment

How many backups should you keep?

Back up every day and save the latest seven backups (one week’s worth). Beyond one week, backups are of minimal value.

Posted in Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

Authorize.net outage caused incomplete Wintix and Webtix purchases: Hard Error line 343

On October 10, 2014, Center Stage Software learned that some patrons of our customers were unable to complete a purchase through Webtix because of an outage at Authorize.net. In addition, because of this outage, some clients were unable to sell … Continue reading

Posted in Authorize.net errors, Credit Card Processing, Internet connectivity, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment