Monthly Archives: June 2014

If someone opts out of your email list in Webtix, does their email address still go into Wintix?

That’s a yes! When a patron orders tickets online, they must enter their email address, so it does get added to their customer record in Wintix. If you bring up their record and look at the Phone numbers tab, you … Continue reading

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Wintix5 | Tagged | Leave a comment

Keep track of what your Mailing List Groups are called and who is in them

Mailing List Groups are a valuable feature in Wintix and you need to treat them as such by periodically running reports to make sure you remember what they are called and who are the members of each group. This is … Continue reading

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How to set a time for a performance to go on and off sale while editing a show

Setting your show’s on and off times can easily be be changed by going to Show | Edit a show | (double click on the performance). Click on the On & off sale tab. (See screenshot below.) NOTE: Wintix uses … Continue reading

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Error 39: The supplied currency code is either invalid, not supported, not allowed for this merchant or doesn’t have an exchange rate.

One of our Canadian clients has set up Authorize.net as a payment gateway.  When running a non US credit card to pay for tickets, the following error was displayed: Error 39: The supplied currency code is either invalid, not supported, … Continue reading

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The Joyent Outage 5/27/14

The afternoon of May 27th was rather quiet. That was, until our phones started ringing constantly. The people calling were our customers and they were all saying the same thing, “Webtix is down.” We checked and sure enough, Webtix was … Continue reading

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Edit a show in Wintix 5 – the “On & off sale” tab

The On & off sale tab is where you tell Wintix the date and time you wish tickets to go on and off sale. If you have Webtix for online ticketing, you can check the checkbox if you don’t want … Continue reading

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Edit a show in Wintix 5 – categories and prices tab

Show | Edit a show | Categories and prices tab is where you set up your prices and price categories. The following information is entered in the Categories and prices tab fields: Price category Enter a text description for the … Continue reading

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Edit a show in Wintix 5 – the Performance Setup window

To edit a show, double click on a performance to go to the Performance Setup window. It has five important tabs that determine many facets of how and when your show is sold, the prices available, and how it displays. … Continue reading

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Did your show go off sale too soon? You can’t see your show right before the performance?

Has this happened to you? It’s the day or night of the performance and you’ve been selling tickets in Wintix, then at a specific time, you can no longer see the show for sale in Wintix.  Don’t panic!  There is … Continue reading

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Get a report on who is attending a performance, what seats they have, and contact information

It’s a few days before a performance and you want to contact all the ticket buyers to remind them the performance is coming up. That’s a great way to build your relationship with your patrons, so here is an easy … Continue reading

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