Monthly Archives: April 2014

Can Wintix run on Linux?

Wintix uses MySQL and MySQL doesn’t care what the operating system is. It will run on Unix, Linux, Windows and Macs. Tuning it up is pretty much the same as well. In fact, about the only difference is that a … Continue reading

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Webtix6 release 2014.04.30

Code modifications include: 1) Enhanced abandoned cart cleanup. 2) Enhanced health-check. 3) Added database structure check for seat plans. 4) Enhanced batch-process and daemon-process. 5) Many other small enhancements. Files Updated Since Webtix6 release 2014.03.21: many files modified _includes/lib.php _includes/test_version.php

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How to add information about age or other requirements to your Webtix page

Do you have special restrictions about ages that aren’t allowed at certain performances? Want to be specific about how old someone needs to be to qualify for a senior discount? You can put this or any kind of other information … Continue reading

Posted in Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6 | Tagged | Leave a comment

How to number tickets for a general admission (GA) show

Have you ever wanted to print your GA seats for a general admission event a few hundred tickets at a time so you can consign these tickets to different organizations or departments within your organization? Do you want each ticket … Continue reading

Posted in Central Box Office, Desktop Software, Printers/Tickets, Seating Plans & Charts, Tickets, Wintix 6, Wintix5 | Tagged | Leave a comment

What to do if you need to cancel a sale but still need the customer attached to the sale

By default, when a sale is canceled, the customer id is set to 0 – meaning there is no longer a customer record attached to the canceled sale. This was done so that when printing a receipt, for a customer, … Continue reading

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How to change the font and cell size in a seating plan

Uh oh! What happened here? Did you know there are settings in your seating plan that determine the font size, as well as the height of the the rows and width of the columns? In this case, the reason the … Continue reading

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Check your Authorize.net settings to prevent your patron from getting an Authorize.net receipt

We do not recommend that your patrons receive the Authorize.net receipt. We have found that patrons get confused. They should only receive the Webtix email confirmation and your box office should be receiving the Authorize.net receipt. First, check your settings … Continue reading

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More ways to test a slow internet connection

Your internet connection may be suffering from “bandwidth constriction” c the connectivity between your internet connection and the various carriers may have changed. There are two places to check this: Broadband Reports & Internet Pulse. Broadband Reports is the most … Continue reading

Posted in Desktop Software, Internet connectivity, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6, Wintix5 | Tagged | Leave a comment

How do you stop people from reprinting GA tickets and using them fraudulently?

When patrons purchase general admission tickets online and print them at home, every single ticket is identical. The only identifier is the order number. In theory, a customer could buy one ticket and print it as many times as they … Continue reading

Posted in Desktop Software, Seating Plans & Charts, Tickets, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6, Wintix 6, Wintix5 | Tagged | Leave a comment

Is your print tickets for a day report saying printed tickets haven’t been printed?

We had a customer report that went she went to Tools | Ticket printing | Print unprinted tix for a performance, then clicked the Print report button, Wintix will not show the unprinted tickets as printed.  She had to go … Continue reading

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