Monthly Archives: October 2013

How to force an entry of a phone number when adding a new customer record or editing an existing one

Go to File | Initialization | Mailing list tab Check the box labeled Force entry of phone number You can also use this to: Force entry of address, city, state and zip code Force entry of fax number Force entry … Continue reading

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How to update a customer record

If you need to update the data base for mailings, like customers who have moved, where is the best place to do this? To update a customer record, go to Mailing list | Customer lookup Enter the last name of … Continue reading

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ERROR:Credit-Card Processing Failure – The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

  One of our clients reported this error with a Webtix order. When this happens, your online patron will also receive this error message. Generally, the patron will resubmit the credit card with the correct billing address. If the online … Continue reading

Posted in Accounting, Authorize.net errors, Credit Card Processing, Desktop Software, Wintix 6, Wintix5 | Tagged | Leave a comment

Webtix5 release 2013.10.18

Code modifications include: 1) Enhanced the Webtix5 error log display. 2) Modified CashNet payment gateway interface. Files updated since Webtix5 release 2013.07.24: _includes/module_payment/process_cc_cashnet_nossl_lib.php _includes/admin_errorLog.php _includes/admin_testRequirements.php _includes/test_version.php

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Special information or requests can be put into “Remarks” when a patron makes a Webtix purchase

There isn’t a way to set up an alert for Webtix orders that have a message in the remarks but it is easy to keep track of them. One of the reasons why Webtix email confirmations are important is you … Continue reading

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

House manager alerts and reports

Giving good customer service is a lot easier if you’ve got a few valuable tricks up your sleeve and House Manager Alerts are one of the best. With House Manager Alerts you can know if someone needs special assistance when … Continue reading

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Tickets not printing correctly: FGL Boca printer

Problem: One of our customers reported that when trying to print tickets with their FGL Boca printer, the tickets started printing ‘off’ every 6th ticket. In other words the tickets weren’t printing correctly. Fix: Problem solved when going into driver … Continue reading

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Only seeing one page of a report? Here’s what to do

There are 2 ways to take care of this problem: The quick way: Use your keyboard. Press the Page up and Page down to navigate within the report. Press Esc to get out. The (slightly) longer way: Right click on … Continue reading

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