Monthly Archives: December 2012

Why is my seating chart showing up for one performance and not another?

One of our Webtix users told us that a multi-chart they were using for online sales showed up fine online for one performance but not another. This is what we told them: You need to go to Show | Edit … Continue reading

Posted in Seating Plans & Charts, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

How to create an email list of people who attended a show or performance

Do you want to generate an email list of people who attended a particular show or performance? In Wintix, go to Mailing list | Generate a mailing list | Export email. Click on the Select by show or performance tab … Continue reading

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How to create an email list using “Generate a mailing list | Create a new list”

Click on Mailing list | Generate a mailing list | create a new list.  Notice you will be able to use the defaulted “Mailing list name” or you can customize how you want the list to be named. Select the … Continue reading

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How to customize the look of your SIM interface in Authorize.net

The SIM interface in Webtix takes a purchaser to a Payment Gateway hosted page to process a credit card. This ensures Webtix adheres to all security protocols without a prohibitively costly certification process that would increase the cost of our … Continue reading

Posted in Credit Card Processing, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

How to run a report of sales transactions for a specific promo code

If you are running more than one promo code, you may want to determine which promo code was associated with which sale. To do that, in Wintix: Click on Report | Other Reports | Export Email Click on the Select … Continue reading

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Maintenance for your thermal printer

Do your tickets look like this? Clean the sensors and rubber platen with isopropyl alcohol and a cotton swab at least once a week. Use a can of compressed air to blow out all the dust in the interior of … Continue reading

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Datamax printhead failure – material buildup

These types of failures are not normally covered under warranty. Under the microscope we see evidence of residue build up. Possible causes include the following:   Additional considerations include: Residue build up may be caused by not effectively cleaning the … Continue reading

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Thermal printer printhead failure – physical damage

  These types of failures are not normally covered under warranty.Under the microscope we see evidence of physical damage. Possible causes include the following.     Operators can make certain process adjustments to prevent failure due to impact damage or … Continue reading

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Hold seats for promoters

This is our recommendation for anyone distributing “house seats” to a promoter.  In our industry, house seats are usually reserved for emergency purposes. For example, if we know we have a hit show on our hands, we generally don’t put … Continue reading

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Why aren’t tickets being emailed to our patrons?

It’s possible that the emails are being marked as spam by the patron’s email server. The patron will need to find the email in their spam folder and mark it as safe.

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