Monthly Archives: November 2012

Webtix5 release 2012.11.30

Code modifications include: 1) Added needed function calls to process_response.php used when matching session is not found. 2) Cleaned up code syntax and removed deprecated function calls. 3) Increased default cache time for better heavy load handling. 4) Updated “barcode” … Continue reading

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Setting up a Zebra 2824 direct thermal printer

In order to print 2 x 5.5 thermal ticket stock using the Zebra 2824 direct thermal printer, you will need to do the following: 1. In the Windows driver, do a right click on the Zebra printer driver and choose … Continue reading

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How do I add a custom Webtix receipt?

Webtix already has a standard receipt, but if you need to have a custom receipt for one particular performance or event: Go to Show | Edit a show | <Choose your show> |Internet options | Custom receipt. Here is the … Continue reading

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Do I need a local copy of Wintix on my laptop?

That depends. You can run it from a server shortcut if the laptop is staying in the box office. If you want to be mobile, you need a copy of Wintix installed on the laptop.

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How to run a comp report for a run of show or one performance

To run a comp report for a run of a show, do the following: In Wintix, click on Reports | by Show | Run of performance | <Choose show>. Choose the check box labeled One category only. Choose the appropriate … Continue reading

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How to set up a special email to go out for a specific event

One of our customers emailed us: It would be great if you could set a specific email to go with different events.  For example, we have an event coming up that is a one day, general admission that doesn’t work … Continue reading

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What ports do Wintix and Webtix use?

Wintix uses port 3306 for MySQL. That’s it. If you have a firewall installed (like the Windows firewall), you need to make sure this port is open. If you are going to send email from Wintix, you also need port … Continue reading

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How to remove inactive names

“Inactive names” is defined like this: Inactive people are people who have not purchased anything since a particular date (the default is the last two years) Inactive customers do not belong to a specified group Inactive customers are people who … Continue reading

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You need to add Canadian postal codes, eh?

Canadian postal codes include letters as well as numbers, so you need to set up Wintix to accept them. In Wintix, click on File | Initialization |Options 2 tab. Input ten (10) X’s then click on Save settings. You should … Continue reading

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Email error message

A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to  (her email address). … Continue reading

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