Monthly Archives: October 2012

Authorize.net error 14

The following are instructions for what to do if your online Webtix customers try to buy tickets and are given the following message, once they have proceeded to the Authorize.net site for payment: The following errors have occurred. (14) The … Continue reading

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How to transfer Wintix data to a new computer and add new users

If you need to transfer Wintix data to a new computer, please be aware that this is a somewhat complicated process and we can do this for you for a nominal fee (contact our Support Department: 831-920-1254 or support@centerstage.com). Otherwise … Continue reading

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Good information about House Seats

Whether on the seating plan or seating chart, a character 249, 232, 248, 254 are characters that Wintix and Webtix understand as available seats and patrons can purchase whether in house or online.   Once a particular character is replaced … Continue reading

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How to get a list of single ticket buyers for a specific time period

A Wintix customer wanted to create a list of all people who bought single tickets in the last three years. We gave him the instructions that follow, but you can use them to create a list for any amount of … Continue reading

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I accidentally cancelled a reservation. How can I restore it so the sale is still on the original date?

In Wintix, go to the sale that was cancelled.  Click on the Other information tab. See screen shot below: Click on the Audit trail button.  The Audit trail window will appear and it looks like this. Print this out. Look … Continue reading

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How to put promotional seats on sale – before the public gets to them

Used for pre-sales or for members of a fan club who need a reward Enter the show, dates, times, prices. Enter the special prices you want available as promotional codes. You can have as many promotional codes as you want. … Continue reading

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Webtix5 release 2012.10.09

Code modifications include: 1) Enhanced Webtix Health Check to assign a default of blank ” for fields of type “char” and “varchar”. 2) Added include to the send_email function for certain admin processes. Files Updated Since Webtix5 release 2012.10.08: _includes/test_database.php … Continue reading

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Webtix5 release 2012.10.08

Code modifications include: 1) Enhanced PDF ticket rendering.  Attempts to first use efficient Linux binary PDF converter (if available) before attempting PHP libraries. 2) Modified Authorize.net SIM module so that item description seats have commas in correct location. Files Updated … Continue reading

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