Monthly Archives: September 2012

Does PayPal work with Webtix 6?

PayPal has gone through some changes in its configuration since the transaction keys were first entered into Webtix 5 in 2019.  In order for your patrons to be able to purchase online using our latest Webtix 6, you will need … Continue reading

Posted in Accounting, Credit Card Processing, Webtix Online Ticketing, Wintix 6 | Tagged | Leave a comment

Webtix5 release 2012.09.20

Code modifications include: 1) Enhanced session cleaning to retain Search, Domain, Customer, and other recurring information when appropriate. 2) Enhanced checkout display making the add-to-cart buttons disable-able via the language file settings. 3) Enhanced RTT multi-chart image display from Webtix. … Continue reading

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Why does only one ticket print when I print tickets?

It sounds like the paper size is too long. Here is how to troubleshoot this problem: 1.  Reprint the tickets, but this time send them to the laser printer (should be the default printer). What will happen is that all … Continue reading

Posted in Desktop Software, Printers/Tickets, Tickets, Wintix5 | Tagged | Leave a comment

How do I get a “donate” instead of “purchase” button for donations on my Webtix page?

You have a button that says Purchase on your Webtix site for all the shows you are selling. If you are soliciting donations on your site, you want that button to say Donate. To make Webtix recognize a show as … Continue reading

Posted in Webtix6, Wintix 6 | Tagged | Leave a comment

Can you have promotional codes for some seats and not others in one show?

The short answer is no. But there is a work-around. Let’s say you want to offer a promotional code for all but the premium seats – we’ll call them the Gold Circle. You could copy the plan you’re using, modify … Continue reading

Posted in Desktop Software, Seating Plans & Charts, Wintix5 | Tagged | Leave a comment

Almost sold out performance? Tell customers about other performances in Webtix

A Wintix/Webtix user had almost sold out for an upcoming performance, so they took the show off sale for online purchases.  They still had some seats available for other performances, but they wanted the patrons to call the box office … Continue reading

Posted in Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Wintix5 | Tagged | Leave a comment

How do I search a customer by their email address?

Click on Mailing list. Click on Customer lookup. The Searching the customer table window appears. Start typing in an email address. The field will start to autofill. You can continue to type or choose the correct email address if it … Continue reading

Posted in Desktop Software, Wintix 6 | Tagged | Leave a comment

Webtix5 release 2012.09.05

Code modifications include: 1) Resolved an issue introduced with release 2012.08.27 involving the multi-cart order enhancement with interactive charts and email receipts. 2) Enhanced functionality of the multi-cart mode ordering. 3) Altered display functionality of RTT interactive chart seat price … Continue reading

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Can I change a seating chart symbol?

Yes, you can go into the seating plan and modify it by changing the character to any one of the other available characters. Then, update all charts based on that plan.  This will not overwrite sales made to shows using … Continue reading

Posted in Desktop Software, Seating Plans & Charts, Webtix Online Ticketing, Webtix5, Wintix5 | Tagged | Leave a comment