Monthly Archives: September 2012

How to modify, brand, customize your Webtix page

The standard Webtix page is handsome enough as it is, but many of our customers want their Webtix page to be modified so it matches the look, feel and branding of their websites. This is done by your web master … Continue reading

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Authorize.net error 87

If you are selling tickets online with Webtix, make sure your merchant services provider sets you up with an e-commerce account. Case in point, one of our Webtix full license customers changed providers and wasn’t set up with an e-commerce … Continue reading

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Can you add a hyperlink to an email receipt?

Yes, you can add a link to your receipt, even though it is a PDF. It depends on the PDF reader that the patron who receives the email is using whether the link is ‘clickable.’ The pdf file should recognize … Continue reading

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How to change the date or time of a performance

In Wintix, go to Show | Utilities | Change a date or time. Choose your Show | Performance Date(s). Even if you’re not changing the date, just the time, you must enter both the date and time you want, then … Continue reading

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Are your confirmation emails being blocked?

A customer wrote to us about confirmation emails being blocked: In addition to addressing individual rejections I also subscribe to services such as emailreg.org which authenticates and verifies email senders and provides whitelists for email servers and ISPs.  However, one … Continue reading

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What’s the “House Manager Alert”?

Maybe you have VIPs coming to a performance. Maybe you need to know when someone with a disability is coming so you can provide assistance. There are many reasons you might want to have a “heads up’ that someone important … Continue reading

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Phone numbers not displaying correctly in Wintix

A customer reported that in the customer contact list, phone numbers were only showing up as two characters then dropping down to the next line and still allowing only two characters………etc. What happened was someone had gone into File | … Continue reading

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Can you run a report to see how many seats were sold with promo codes you used?

Currently, there isn’t a report designed that will pull the promotional code field into it. However, you can get a .dbf file or a spreadsheet file showing promotional codes that were used for online purchases. In Wintix, go to: Mailing … Continue reading

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Credit card processing in Wintix explained

There is lots to know, so here are some helpful links: What you need to know about credit card processing interfaces in Wintix How to set up a payment gateway in Wintix How to obtain an Authorize.net Login and Transaction … Continue reading

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How to print a ticket with rules or other information with a regular ticket

Say you are printing tickets but want to print a special ticket with each order so patrons can have a copy of your sales, exchange or other rules. Or maybe you want to give them a coupon for their next … Continue reading

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