Monthly Archives: July 2012

How to run a publicity code ID report

To get publicity codes to pull up for each sales record, please contact support@centerstage.com or (831) 920-1254 so we can email you two files you will need! Save both of the attached files into the C:\Tix7\Reports\Day\Sales folder. Run a Report … Continue reading

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Error: The chart is not the same size as the seating plan. This performance has not been set up correctly.

The Error message reads: “The chart is not the same size as the seating plan. This performance has not been set up correctly.” Note: This error occurs when you’re in Sale | Regular sale | <choose a show> |Select Seats. … Continue reading

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Row indicators not showing up

Wintix seating plans are comprised of a grid of cells. The seating plan uses whatever has been put into the farthest left cell of the row to display as the row indicator. If you don’t put anything in that cell, … Continue reading

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Error 270 – Line item one is invalid

Cause Of Problem: The SIM interface (how your Webtix credit card sales are processed) does not accept special characters (like quotes, parenthesis, and bracket symbols). A Wintix customer had  apostrophes in a price category for one of their shows.  When … Continue reading

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Ticket delivery methods for Webtix 6

For Webtix online orders In Wintix, go to File | Ticket delivery methods. In the screen that appears, click on the ticket delivery method you want your patrons to have or unclick those you don’t wish to offer. Save changes. … Continue reading

Posted in Desktop Software, Printers/Tickets, Tickets, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

Edit show information for Webtix

To change the main show description for online Webtix customers … In Wintix, go to: Show Edit a Show Choose the Show Click on Internet Options Enter the main show information in the “Show Info” tab. (see screen shot below) … Continue reading

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Corrupted dll prevents Wintix from opening on other workstations

One of our customers reported that some people in the box office were unable to run Wintix off the server. The first error was a missing .dll file. Once they replaced the missing library file,  the client PC just beeped … Continue reading

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Generate a report on number of patrons/tickets per zip code

In Wintix, go to Mailing List|Generate a Mailing List|Export Email. There are three screen shots below that should assist you in creating the report you want. The last step, before clicking on export list, is clicking on the “Edit the … Continue reading

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How to get a printout of a seating chart for a single performance

In Wintix, go to: Reports By Show Single Performance Choose your show in the left column Choose the performance date in the right column Click Seating Chart Choose your printing preferences Click OK You’re done!

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Batch printing “unprinted tickets for a performance,” using only one ticket delivery method

If you need to change the ticket delivery method in any of the sales records you do NOT wish to print:  Go to Sales|Sales Records|Bring up the sale|Go to the Other Information tab on the far right of the sales … Continue reading

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