Monthly Archives: April 2011

How to charge a credit card without the address and CVV2 code

In general, Wintix requires this information because it is a much safer transaction and better business practice. However, when things get really busy, you can use Quick sale.  If you press the Alt key and Q at the same time, … Continue reading

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How to print mailing labels/envelopes of patrons who opt out of your email list

To begin, you need to generate a report by clicking on Report | By show | Single performance  for one performance or run of show (if you have more than one performance) and send to a DBF file, rather than … Continue reading

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Troubleshooting: Credit cards transactions won’t process

For both your in-house credit card transactions and for your online ticketing with Webtix, the API login and key have to be absolutely correct. The key and login are generated by Authorize.net.  If at any time, you generate a new … Continue reading

Posted in Accounting, Credit Card Processing, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5 | Tagged | Leave a comment

Webtix5 release 2011.04.23

Feature Enhancement: 1) Enhanced Webtix5′s Authorize.net SIM interface to VOID via the transaction-id and AIM method. Bug Fix: 1) Fixed a bug affecting RTT/Promotional codes that prevented the saving of special priced tickets quantity. 2) Fixed a bug affecting Paypal … Continue reading

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How to create an email list of all patrons that attended a certain show

Go to Mailing list | Generate a mailing list | Export email. The Exporting email addresses window will open. Click on the Select by show or performance tab. There are three output file types you can choose from: DBF, spreadsheet … Continue reading

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Where to install Wintix if you are using FundRaiser

Make sure that the Wintix program is installed on the computer in which FundRaiser is (or will be) installed. Wintix needs to be installed on the server where FundRaiser is installed. FundRaiser cannot access Wintix on workstations.  It needs to … Continue reading

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How to print a ticket, so that it prints a receipt on the next ticket in a ticket format

You can print a receipt to your thermal printer.  Before you do so, while in Wintix, click on File | Initialization | Options 2 tab.  Make sure the print receipt while selling tickets is checked. While in Wintix, click on … Continue reading

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How to print unprinted tickets for just one event

Click on Tools | Ticket printing | Print unprinted tickets for a performance. The next step is to choose the one event and the single performance date.  

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Voiding or refunding a transaction in Wintix

Voiding is done for a sale that was transacted on the same day of the sale.  If a day goes by after the original transaction, then you would do a credit. If you use Authorize.net, you can go directly to … Continue reading

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Troubleshooting: if Wintix reports a seat cannot be sold

Check your valid price codes within the seating plan for that show.  That seat may not have been configured correctly to accept price codes. Click on Show | Edit a show. Choose show and performance date. Click on the Edit … Continue reading

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